Data protection
Rustam Kasumov e.U.
Village 12a
6571 Strict
Austria
UID number: ATU74756515
Email: support@berglust-help.com
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1. General information on data protection
The protection of personal data is particularly important to us. We therefore adhere to the legal provisions of the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2021) when collecting, using and processing personal data. We will subsequently inform you about the scope and purpose of our data processing as well as your rights in this regard.
1.1 Personal data
Personal data is any information relating to an identified or identifiable natural person. This personal data includes your name, your address, your telephone number, your email address, your gender, your date of birth, etc.
1.2 Collection and processing of personal data
We will only process your personal data if you have provided it to us voluntarily. Data processing is used in particular when you register on our website and/or create a customer account and conclude a user agreement in this regard and also when you use forms on our website, by email, by post, by telephone or by other means of long-distance telecommunications contact us (“data communication,
In the case of a data communication, we use the following personal data if you have provided them to us: first name, last name, address, email address, date of birth, gender, address, telephone number , payment data, order and wish list data, survey data (“User Data”). We use this data exclusively for the purposes of order and order processing (including payment processing and credit checks), to process inquiries, to evaluate surveys and to advertise products that may interest you. This applies regardless of whether you register for the newsletter and occurs in accordance with Section 174 Paragraph 4 of the Telecommunications Act 2021. You can object to the use of your personal data for advertising purposes at any time by sending an email to support@berglust-help.com.
We also use your data to provide you with vouchers and personalized product recommendations based on what you have ordered or purchased. to display viewed products and your wish list data (profiling according to Art 4 Z 4 GDPR) or – if you have agreed to this – also via email. No automated decisions are made that could have legal implications for you or similarly significantly affect you. You have the option to object to profiling at any time, with the result that you will no longer be shown personalized product recommendations. Further information on exercising your right to object can be found under point 5.
If you register on our website and/or create a customer account, the purpose of processing your data is the technical operation of this website, the operation and management of your customer account, the processing of your order(s) and the ongoing information about you current promotions (particularly through electronic newsletters or email). We only use the personal data you provide to the extent that your data is used to fulfill the respective purpose (e.g.b registration as a customer, sending the newsletter, processing an order, sending information material or invitations, running a competition, answering a question) are necessary and/or this is permitted by law.
1.3 Sharing of data
Your personal data will only be passed on to third parties if this is necessary for the purpose of executing the contract or to provide customers with information, to fulfill legal obligations (e.g.b § 18 para. 4 ECG) or you have agreed to the transfer. We may also use service providers to assist us in providing advertising and information that may be of interest to you and in conducting surveys to help us improve our offerings. The service providers we use (e.g.b Shopify to manage and store the contact details and accounts of the users, payment service providers to process payments and credit checks, shipping companies/dealers to process the purchase contract or delivery, IT companies for technical support of order processing, for email marketing) receive the data to carry out the contracts concluded with you or to support us with advertising or surveys in the sense mentioned above. Our service providers may only use the data to fulfill their task.
If our service providers come into contact with your personal data, we ensure that they comply with the provisions of data protection laws in the same way as we do.
1.4 Legal basis for personal data processing
• Fulfillment of the contract and implementation of pre-contractual measures in accordance with Art. 6 Para. 1 lit b GDPR when you register on our website or when your order is processed or we communicate with you about this. This includes processing your personal data to accept and process orders and to process payments.
• Consent in accordance with Article 6 Paragraph 1 lit a GDPR, provided that you give your consent to the processing of your personal data for a specific purpose that has been communicated to you in advance (e.g. for registering for the newsletter and your consent to the use of cookies [cf. point 9]). If you consent to the processing of your personal data for a specific purpose, you can withdraw your consent at any time.
• Legal obligation in accordance with Art. 6 Para. 1 lit tax regulations in the manner required by the respective law).
• Legitimate interest in accordance with Article 6 Paragraph 1 lit f GDPR, if we have a legitimate interest in data processing (in particular for marketing and advertising purposes as well as profiling or to handle your inquiries including complaint management).
1.5 Newsletter
You will only receive newsletters, emails or other electronic messages with promotional information from us with your consent or based on legal permission. When registering for the newsletter, we use the so-called double opt-in procedure. This means that after registration you will receive an email to the email address you provided and only after confirming this email (e.g.b by clicking on a confirmation link) your registration becomes effective. In order to fulfill our obligation to provide proof, the registration is recorded (esp. Email address and registration time). If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking on the unsubscribe link in the newsletter or by sending an email to support@berglust-help.com.
1.6 Advertising, market and opinion research
Personal data will only be used for product-specific surveys and marketing activities if the user has provided their consent in advance. has given his consent to this or if legal provisions permit it and the user. the user has not raised any objection to this. Your data will be used for advertising, market and opinion research purposes in accordance with legal regulations.
1.7 deletion of personal data; Storage duration
If you register on our website and/or create a customer account and have provided us with personal data in this regard as part of our user agreement, we will generally store this for a period of three years after your last contact with us, unless , you request data deletion at an earlier point in time and there are no mandatory legal requirements that make longer data backup necessary.
Electronic communication in connection with the processing of warranty, guarantee or damage claims against our dealers is generally carried out via our website. For this reason, if a contract is concluded with a dealer shown on our website, we are obliged to keep your personal data after the contract has been completed until the end of the guarantee, warranty, limitation and retention periods applicable to our dealers in accordance with the Federal Tax Code, and beyond that To end any legal disputes in which the data is required as evidence.
If you contact us using the contact form on the website or by email, the data you provide will be stored by us for 18 months in order to process the request and in case of follow-up questions. Personal data that we received from surveys is anonymized after 12 months.
If you have given your consent to the use of your personal data and we then take ongoing action (e.g.b when sending the newsletter), we will only delete your data after you have withdrawn your consent.
2. Data security
Rustam Kasumov e.U. uses technical and organizational security measures to protect your data against manipulation, loss, destruction and access by third parties; Rustam Kasumov e.U. is not liable for unlawful interventions by third parties (e.g.b through hacking, viruses, etc). Rustam Kasumov e.U. continually improves its security measures in line with technological developments. All information provided by Rustam Kasumov e.U. receives from you are protected by a secure server. The server's security software SSL (Secure Socket Layers) encrypts all the information you enter before it is sent to Rustam Kasumov e.U. be transmitted. The information is only decrypted when it reaches Rustam Kasumov e.'s servers.U. achieved.
3. Transfer of data abroad
3.1
Yes, if the European Commission has confirmed that this third country has an adequate level of data protection or other appropriate data protection guarantees are in place (e.g.b binding internal company data protection regulations or EU standard data protection clauses).
3.2
With your express consent, data may be transferred to a third country (Article 49 Paragraph 1 lit a GDPR). We hereby inform you about possible risks associated with an intended data transfer and the lack of suitable data protection guarantees (point 4.1). We use various cookies and similar technologies (“cookies”) on our website, which we and third parties sometimes use to process personal data. These third-party providers also include Google LLC and YouTube LLC, which are based in the USA and process data there. The European Court of Justice has not certified that the USA has an adequate level of data protection. In particular, there is a risk that your data will be subject to access by US authorities for control and monitoring purposes and no effective legal remedies will be available. Before we set cookies and transmit your data to these companies, we ask you for your express consent (Article 6 Paragraph 1 lit a GDPR in conjunction with Art 49 Paragraph 1 lit a GDPR) and clarify
You will be provided with detailed information about the relevant data processing (in particular the purposes, data categories and storage period). You can find this information about individual cookies under “Edit cookie settings”. You can revoke your consent at any time with future effect by adjusting your preferences under “Edit cookie settings” on our website. We would also like to point out that we are working intensively to implement (additional) appropriate guarantees in accordance with Art. 46 GDPR as an alternative legal basis for these data transfers.
3.3
Using Facebook results in the transmission of data to non-EU countries. The transmission takes place anonymously or pseudonymized form.
4. Your rights
According to the regulations of the GDPR, you generally have the rights to information, correction, restriction of processing, deletion, data portability, revocation and objection. Please send your request with proof of your identity by email to support@berglust-help.com.
If you submit a request to enforce your rights under the GDPR listed above, Rustam Kasumov e.U. to comment on it at the latest within one month of receipt of your application or to comply with the request.
If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority; in Austria this is the data protection authority, pA Barichgasse 40-42, 1030 Vienna.
5. Your right to object
As a data subject, you can object to the use of your data at any time if the processing serves direct marketing purposes. This also applies to the processing of your data for profiling purposes.
You also have the right to object at any time if there are reasons for doing so based on your particular situation.
If you want to object, you can do so by email to support@berglust-help.com.
6. Contact person
You can send inquiries and assert your rights at any time to the following location:
Rustam Kasumov e.U.
Dorf 12a, 6571 Strengen
Email: support@berglust-help.com
7. Legal notice and cookie information
7.1 General
By using the marketplace, the user acknowledges the marketplace’s data protection declaration (short “data protection declaration”).
We make every effort to ensure the accuracy and completeness of the information. However, it cannot be ruled out that unintentional errors may occur.
We ask for your understanding that Rustam Kasumov e.U., all software and information provided on its websites without any guarantees. This applies in particular to the exclusion of guarantees that software and information can be executed under any software or hardware configuration, that they are current, secure or error-free, that they meet your requirements, that they are permanently available or that errors in software obtained via this website will be corrected.
Rustam Kasumov e.U. rejects any liability for incorrect or missing information on our pages as well as for the content of the websites connected with “hyperlinks”. Decisions based, whether directly or indirectly, on information provided on our websites and the sites linked to "hyperlinks" are solely at the discretion and responsibility of the respective user. Rustam Kasumov e.U. also assumes no liability for accidental or indirect damage in connection with the execution of the program packages, including damage to the user's end device or damage resulting from loss of use, data or revenue.
Any use of information or data intended for commercial purposes (e.g.b Texts, images) requires the prior consent of Rustam Kasumov e.U.
The user acknowledges that information, data, documents, business and trade secrets, ideas, know-how, codes, etc. (“Information” for short) that is published by the user via the Internet and thus made accessible to everyone is no longer subject to confidentiality.
7.2Use of cookies and similar technologies
Cookies and similar technologies (hereinafter referred to as “cookies”) are used in several places on our websites. They serve to make our offering more user-friendly and effective. Cookies are small text files that are stored on your computer and that your browser saves. We use session and permanent cookies on our site. Session cookies are only stored for the duration of the session. Permanent cookies, i.e. long-lasting cookies, serve to improve usage for our customers. Cookies do not cause any damage to your computer and do not contain viruses.
The customer can generally use our pages without cookies. However, certain services require a login, which does not work without authentication cookies.
7.3 Setting and management of cookies, legal basis
Apart from technically necessary cookies (absolutely necessary cookies), which may also be placed on our websites without your consent, in particular in accordance with Section 96 TKG and due to our legitimate interest (provision of a functioning online service offering) in accordance with Article 6 Paragraph 1 f of the GDPR , you can actively consent to the use of performance cookies and cookies for marketing purposes before they are set or reject them.
We have set up a cookie consent management tool that explains the cookies we use in more detail (in particular name, purpose, lifespan, provider) when you access the respective website for the first time via a cookie banner. There you can generally agree to the use of cookies before they are set or make your choice in more detail, depending on the cookie category or even within this cookie category again for each cookie/respective cookie provider. Once you have given your consent and selection, you can revoke or revoke it at any time using the “Edit cookie settings” directly in the Cookie Consent Management Tool. change. If you have given your consent, further cookies or If you add a cookie provider, you will again be shown a cookie banner and you can also make your active selection. In the cookie consent management tool, each cookie provider is named individually and their privacy policies/data protection information are available; You can find further information from this, in particular how their cookies can be deactivated if necessary.
In addition, you can also specify in your browser settings whether cookies can be set or not. Furthermore, your device may allow you to control cookies via its settings; How this works in detail can be found in the instructions provided by your device manufacturer.
If the storage of any consent-enabled cookies is refused, this may lead to functional restrictions on the website(s).
7.4 Types of cookies
Authentication cookies
On the one hand, these cookies serve to clearly verify the user. But they are also used to provide customers with e.g.b log in automatically when you visit again. With the help of these cookies we can clearly identify the logged in user across all applications and thus ensure optimal user navigation.
We use the following authentication cookies: JSESSIONID, sid, TS#, th_seen_visitor
Functionality cookies
The functionality cookies are used to provide the customer with recurring functionalities (e.g.b Shopping cart and wish list) to offer an optimal service, on the other hand they serve to ensure the security of the web application. Monitor resolution values are saved in order to provide images in the optimal resolution for the customer, so that loading times remain short depending on the system. But unwanted areas can also be permanently hidden.
We use the following functionality cookies: _cfduid, Dynatrace (dtbw, dtCookie, dtCookie, dtLatC, dtPC, dtSA), CLIENT_INFO_COOKIE, cookieconsent_dismissed, criteo_write_test, cto_lwid, cto_tld_test, ffSessionId, hideBanderole
Tracking Pixels
The tracking pixels automatically save your movement and behavior data as well as your filled shopping cart and your purchases on BERGLUST. We use this data exclusively to send you advertising that is of interest to you. Your collected data will be automatically deleted after 12 months at the latest.
We offer you the option of completely preventing tracking. All you have to do is click on the link listed under Tracking Exclusion. In order for the objection to be made permanently, your browser must accept cookies.
Bing Universal Event Tracking (UET)
Our website uses Bing Ads technologies to collect and store data from which usage profiles are created using pseudonyms. This is a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service allows us to track users' activities on our website if they have come to our website via advertisements from Bing Ads. If you access our website via such an ad, a cookie will be placed on your computer. A Bing UET tag is integrated into our website. This is a code that, in conjunction with the cookie, stores some non-personal data about the use of the website. This includes, among other things, the length of time spent on the website, which areas of the website were accessed and which advertisement the users used to reach the website. Information about your identity is not collected.
The information collected is transferred to Microsoft servers in third countries and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may limit the functionality of the website.
In addition, Microsoft may be able to track your usage behavior across several of your electronic devices through so-called cross-device tracking and is therefore able to provide personalized advertising on or on Microsoft websites and apps. You can deactivate this behavior under http://choice.microsoft.com/de-de/opt-out.
For more information about Bing's analytics services, please visit the Bing Ads website ( https://help.bingads.microsoft.com/#apex/3/de/53056/2 ). Further information on data protection at Microsoft and Bing can be found in Microsoft's data protection regulations (https://privacy.microsoft.com/de-de/privacystatement).
Google/Universal Analytics
Rustam Kasumov e.U. uses Google Analytics on some of its websites, including the functions of Google Analytics 4 and Universal Analytics, which are services of Google Inc. (“Google”), implemented via Google Tag Manager. Google Analytics 4 and Universal Analytics use so-called “cookies” that are stored on your computer and enable the use of the websites to be analyzed. The information generated by the cookies about your use (including your IP address) of Rustam Kasumov e.U. are transferred to a Google server in non-EU countries and stored there.
Data protection is for Rustam Kasumov e.U. an important topic. On the websites of Rustam Kasumov e.U. IP anonymization is activated. The function “_anonymizeIp()” is used, which means that IP addresses are only processed in abbreviated form and a direct personal reference can be excluded, i.e.H The IP address is shortened within member states of the European Union or other states of the European Economic Area before the data is transmitted to Google.
On behalf of Rustam Kasumov e.U. Google will use the information transmitted to carry out analyzes of internet and website usage, such as:b anonymized evaluations and graphics for page views and visits. Using the functions of Google Analytics 4 and Universal Analytics, we can analyze the activities on our sites across devices (e.g.b when accessed from a laptop and later via a tablet). This is done by pseudonymously assigning a user ID to a user. Such an assignment occurs, for example, when you register for a customer account or log in to your customer account.
Rustam Kasumov e.U. uses the data exclusively for market research, to optimize its websites and to provide other services related to internet use. Google may also transfer this information to third parties if this is required by law or if third parties process the data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can find more information about Google Analytics online or at https://www.google.com/analytics.
More explanations about Google Remarketing
In addition to Google Adwords, we use the Google Remarketing application. This is a process that we would like to address with you again.
This application allows you to see our advertisements as you continue to use the Internet after you visit our website. This is done using cookies stored in your browser, through which your usage behavior when you visit various websites is recorded and evaluated by Google. This allows Google to determine your previous visit to our website. Google says it does not combine the data collected as part of remarketing with your personal data, which may be stored by Google. In particular, according to Google, pseudonymization is used in marketing. Further information about data protection at Google can be found at: https://www.google.com/intl/de/policies/privacy.
Once you have given your consent and selection, you can revoke or revoke it at any time here “Cookie Settings” directly in the cookie management platform. change.
Tracking exclusion
You have the option to completely prevent tracking. You can make the necessary settings under “Cookie Settings”.
In order for the objection to be made permanently, your browser must accept cookies.
Third party cookies
We use cookies (OAX) from the providers Shopify, Klaviyo, Google, Facebook and Microsoft. These cookies are used exclusively for advertising and site optimization purposes. Our website has no influence on the content of the cookies. They are used to track and analyze user behavior in order to be able to target relevant advertising campaigns for the user and improve the shopping experience on berglust.to improve our shop for our customers.
To delete browser cookies that have already been saved, you can open the links below to get the instructions for your browser:
• Chrome: https://support.google.com/chrome/answer/95647?hl=de
• Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen
• Internet Explorer: https://support.microsoft.com/de-at/help/17442/windows-internet-explorer-delete-manage-cookies
• Opera: http://help.opera.com/opera/Windows/2256/de/controlPages.html#manageCookies
• Safari: https://support.apple.com/kb/PH19214
More explanations about Facebook & Instagram
For the same purpose, namely the display of tailored advertising information, Instagram Ads and Facebook Ads can also be activated with your consent. The information is not personal. The user-related information will be stored on servers in the European Union (Ireland) as well as in non-EU countries. This information is stored for 90 days.
Both Facebook and Instagram pixels enable us to check whether a user was redirected to our website after clicking on our Instagram or Facebook ads. Instagram and Facebook pixels use, among other things, cookies, i.e. small text files that are stored locally in the cache of your web browser on your device.
If you are logged into your user account on Instagram or Facebook, your visit to our online offering will be noted in your user account. The data collected about you is anonymous to us, so it does not allow us to draw any conclusions about the identity of the user. However, this data from Instagram or Facebook can be linked to your user account there.
The user-related information will be stored both on servers in the European Union (Ireland) and in non-EU countries. The cookies set have a theoretical lifespan of up to 2 years. Further information about data protection on Facebook can be found here: https://www.facebook.com/privacy/explanation. Information about data protection on Instagram can be found here:
https://www.facebook.com/help/instagram/155833707900388
Once you have given your consent and selection, you can revoke or revoke it at any time here “Cookie Settings” directly in the cookie management platform. change.
If you have any questions or suggestions regarding data protection, you can send an email to:
support@berglust-help.com.
8. Changes
We reserve the right to make changes or additions to the information content at any time and without notice. If parts or individual formulations of this text do not, no longer or do not completely correspond to the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity.
