FAQ / Frequently Asked Questions

an order

As soon as you place your order, you will receive an order confirmation by email or SMS.

If you haven't received one, contact us using the contact form. We will then take care of everything. It's best to check your spam folder first, maybe it's there.

If the order has not yet gone into production, this is possible. So the sooner you write to us, the more likely it is that the change will go through.

Write to us at support@berglust-help.com

You will usually receive your invoice by email on the same day.

pay

- Credit card

- PayPal

- Prepayment/bank transfer

- EPS transfer

- Klarna purchase on account

- Klarna Sofortüberweisung

- Google Pay

- Apple Pay

- Shop Pay

- Amazon Pay

Name: BERGLUST

IBAN: BE56 9671 5370 8788

BIC: TRWIBEB1XXX

Reference: Name or order number

Address:

TransferWise Europe SA, Avenue Louise 54, Room S52, Brussels 1050 Belgium

Unfortunately, payment via Klarna is currently not possible for customers from Switzerland. In the future, however, Walle.com will be implemented, then purchase on account will also be accessible for Swiss.

You can redeem the code at checkout. To do this, click on "Show order summary" and enter the code in the field. You can also redeem it in the last step "Payment".

Shipment

- If you order from Germany in 3-5 working days, because we ship directly from Cologne.

- If you order from Austria, Switzerland, Italy or Liechtenstein, it can take between 3-7 working days.

- To other European countries it can take between 3-9 working days.

We deliver worldwide.

Yes, we also deliver to Switzerland. When applicable fees. such as customs, we will take care of them for you as long as they correspond to the known standard fees. Please contact us via email with the invoice.

4.99€ is the shipping flat rate to Germany, Austria and Italy.

In the EU it is 5.99€.

Worldwide (Switzerland & Liechtenstein included) it is 9.99€.

From an order value of 60€ the shipping is free.

As a rule, the tracking number that we send you by e-mail or SMS is provided with a link. Click on this to go to the shipment status page.

Your order will be packaged in an environmentally friendly manner in Europe in recyclable paper packaging and shipped with DHL.

Products

Our organic apparel is made by Stanley Stella.

The quality of the end product plays an extremely important role and has the highest priority, because our own standards are the highest. We want to convince with quality, so the best is not good enough for us. With this motto, we consider each part as an individual part and are extremely meticulous in quality control.

Only the best printing processes such as screen printing or Kornit direct printing (Kornit Storm Hexa - the first and only machine in Germany) are used for production. used. The textiles on offer are checked beforehand for all the necessary quality features.

Please note the following when washing: 1) Only wash for the first time 5 days after receipt, as the print on the clothing is still fresh when it arrives. 2) The print should be on the inside, so wash inside out. 3) The temperature should not exceed 30 degrees

dress sizes

Our products are true to size.

With the size chart, you can easily find your right size yourself. Lay your favorite clothes flat. Then use a tape measure to measure the width and height. Compare these measurements to the size chart (you can find this on the product page) to find your size.

Report an error

Should there ever be a problem with the ordered product, we take full responsibility for it. Please register a complaint here and we will solve it immediately: Complaint.

If you have received a faulty product, we will easily replace it for you. You do not have to send us the defective product back to do this.

exchange and cancellation

We ask you not to do this as the products are printed to order. Please refer to the size chart that you can find on the product page and order the size that suits you. If the article does not fit, you can of course exchange the products. We can do that for 100 days.

In addition to our 100-day exchange right, you have a 30-day right of withdrawal.

After receipt of the return, processing can take 2-5 working days.

In order to avoid reminder fees from Klarna, we ask you to always pay the invoice.

As soon as we have processed your return, we will report this to Klarna and they will refund you the money.

Your status at Klarna can be accessed via the following link: https://app.klarna.com/login

Since most of our products are printed to order and returned goods will most likely never be bought again in the same color and size due to the large variety, we are currently unable to cover the return costs.

Unless you choose to accept your refund in the form of a voucher. Then we add the amount that was paid for the return to the voucher and it is de facto free of charge.

contact with Berglust

We respond to every request within 48 hours at the latest. Even on weekends. If you have sent us an inquiry by email, it could happen that our replies end up in the spam folder. Please check if you still can't find an answer after days in your inbox.